Salesforce Consulting Services
by DataArt
Working across industries such as Finance, Travel & Hospitality, Retail & Distribution, HealthCare & Life Sciences, Media, and others.
Our Salesforce Consulting Offerings
We specialize in Salesforce consulting and offer services in the following areas: product implementation, integration, optimization, app development, Lightning migration, and ongoing support. Members of our community are certified Salesforce consultants, so they always follow best practices for application development and its implementation.
Salesforce Consulting and Development
- Strategy consulting and business process review
- Industry expertise
- Platform and industry best practices
- Cloud adoption and migration strategy roadmap
- Analyzing technology options, existing technical landscape & integration requirements
- Designing roadmaps and IT programs that scale with your business
- Salesforce analytics consulting
Salesforce Implementation Consulting Services
- Salesforce integration services
- Salesforce products implementation: Sales Cloud, Service Cloud, Service Cloud Voice, Community Cloud, Marketing Cloud, Financial Services Cloud, Tableau CRM/Einstein Analytics (AI), Pardot, and MuleSoft.
- Customization and configuration
- Integration with existing systems and applications
- Integration with third-party systems
- End-to-end Salesforce implementation
Support and Maintenance
- Post-release support, maintenance, and modification
- Knowledge management
- Improving system quality, stability & availability
- Quality assurance
- Full access to Salesforce experts, admin and certified specialists in a wide range of products and services
Application Development
- Salesforce integration services and development
- Integration architecture and development using ETL tools and custom solutions
- Data services, including data management, cleansing, normalizing, and migration
- Development services include Lightning, Apex, Visualforce, etc.
- AppExchange application development
Results we’ve Delivered
280,000
Support cases automated or deflected
Using Salesforce Einstein AI and Service Cloud Voice, we configured automated processes that enabled customers to self-serve and unified the CRM with the legacy telephony system. This allowed the Support team to have an omnichannel view of customers, resulting in prompt issue resolution and increased efficiency without the need for additional staff.
3
Legacy systems replaced
We implemented a highly customized Salesforce Experience Cloud solution, integrating multiple backend systems and automating complex document workflows. This included a USA-specific tax calculation SaaS and various third-party tools for audits, e-signatures, and email marketing. The result was a streamlined, efficient lending process that supported business growth without needing to expand the team.
250%
Increase in transactions per hour
Using MuleSoft, DataArt automated the cashback process from the client's CRM system to the bank, eliminating manual tasks and streamlining operations. This integration allowed efficient pass-through of messages and instant payments, significantly boosting transaction capacity from 200 to 700 per hour.
Reviews – Our Customer Satisfaction Score is 4.9
DataArt’s Salesforce Lab in numbers
80+
world-class Salesforce, Tableau, and Mulesoft professionals
250+
Salesforce certificates
100+
Successfully delivered Salesforce projects
CSAT score on AppExchange
Highlights
Our expertise recognized by Salesforce
Are You Getting the Most Out of Salesforce?
Many businesses underutilize Salesforce capabilities. Our checklist reveals common gaps and provides actionable insights to optimize your usage. Download it today to see where you stand and how our consulting services can drive your Salesforce success.
Our Experts
FAQ
What is Salesforce Consulting?
Salesforce Consulting is a process of providing expert help with planning, implementation, migration to Salesforce, or improving productivity and results from an existing Salesforce platform.
How Does Salesforce Consulting Work?
As a Salesforce Consulting company with experienced architects in our team, we provide services across the board from digital transformation to the way of architecting and designing your Salesforce solution. Work does not end after we are done with the implementation, as we continue ongoing customer support as much as needed for all of our clients. By paying close attention to Salesforce best practices in all of our projects, we offer high-quality Salesforce consulting services to assist clients in making confident decisions about exploring Salesforce.
What makes a good Salesforce Implementation Consultant?
Salesforce Implementation Consultant is distinguished by a deep expertise and rich experience that helps to guide clients into Salesforce’s evolving ecosystem, choose the right products, and propose a solution that will drive success.
Why do you need Salesforce consulting services?
We can support your Salesforce initiatives at any stage, so there can be a variety of answers to the “why?” question. There are three main scenarios.
- First option: you are new to Salesforce, and your business is expanding, so you need a reliable and modern customer relationship management (CRM) solution to manage emerging processes. In that case, Salesforce Sales Cloud, Marketing Cloud, Service Cloud, Pardot, and Salesforce CPQ may be the key entry points to the Salesforce ecosystem. As Salesforce consulting partners, we will not only guide you through the development process but also gladly assist you with negotiating with Salesforce on the issue of licensing, helping you save money and time.
- Second option: you already have a Salesforce platform, but not using it to the full extent. That is where turning to Salesforce consulting services professionals can be essential: it is better than letting the system stand idle and lose money. DataArt’s team of certified Salesforce Consultants is here to help you find the best solution that will fit your business strategy, extend, and support your existing Salesforce platform to run smoothly.
- Third option: CRM Migration. Right now, a lot of companies still use COBOL systems that need serious maintenance, overall lagging behind progress. When you get to SaaS, the process for maintaining core solutions becomes a lot easier. Although digital transformation may be tricky, our team will ensure that migration to Salesforce runs smoothly and will support business continuity.
In any of the scenarios above or other smaller options such as app development or integrations, we have Salesforce consulting services expertise and experience that will help you expand your Salesforce implementation’s full potential.
Who is a Salesforce Integration Consultant?
Salesforce Integration is a process of bringing two or more of your systems together, helping to streamline multiple processes. Therefore, a Salesforce integration consultant helps to sync third-party or custom-built systems with your existing Salesforce org and makes it easier for your team to work together with all the needed data.
Therefore, a Salesforce integration company and salesforce integration partners help to sync third-party or custom-built systems with your existing Salesforce org and makes it easier for your team to work together with all the needed data.
What are the types of Integration in Salesforce?
Usually, organizations of different sizes or industries are using integration to connect their CRM to external systems at the process and data levels. There may be a variety of classifications, but we will look at three main types of integration in Salesforce.
- Data Integration is necessary when you sync data from two or more systems. As a result, each integrated extension will share real-time data.
- Business Logic Integration. This particular type of integration allows building of powerful business solutions that incorporate various back-end systems and apps.
- User interface integration. If you want to create a centralized UX/UI for every user, you might consider UX integration. Salesforce provides the tools to do this even if users use multiple apps in different languages.
Of course, integration processes may be complicated - finding the right Salesforce integration services provider or even making a decision inside your company with this idea can be a challenge. If you are not sure about what type of integration or implementation you need - you can Talk to us.
What are the benefits of Salesforce Integration?
- Integrations are important to unite your systems or at least have a vision of all processes. The main benefit will be to streamline processes - every business will benefit from faster data flow on any level. It also helps you to get rid of manual re-keying of data.
- Restoring broken processes. Understanding the need for modernization, most companies decide to change and migrate to new CRM systems, therefore not losing any data becomes one of the main issues, especially when dealing with sensitive customer information. Integrating your system (or systems) with Salesforce gives you an opportunity not only to restore processes in an efficient way but also to improve business logic, thus supporting growth.
- Get real-time and comprehensive customer insights. The possibility of integrating your database with a variety of other customer-focused platforms can bring you the most current reports on client usage and interaction with a product or service. The Salesforce concept of Customer 360 is a great illustration here.
Building blocks for a successful Salesforce Program
First, your team should set goals, success criteria, and identify stakeholders. After that, DataArt comes in, and together we are preparing Change Management/User Adoption strategy. We plan, establish timelines and milestones, gather requirements, and identify key processes. Then, fully carried out by the DA team of developers, we build, test, and iterate. Finally, after the training and onboarding of users, your Salesforce solution is live.
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