Make Your IT Systems Thrive with High-Quality Managed Services & Support

Managing your overall IT infrastructure and systems in production requires dedicated services and support to not only survive but thrive in the digital age. Our managed services integrate AI-powered monitoring and automation, helping detect issues faster, optimize resources, and prevent outages before they occur. Partner with DataArt as your managed service provider (MSP) to optimize your IT strategy, benefit from the increased reliability of business-critical applications, and always get expert support when you need it.

Problems We Help You Solve with Managed Services & Support

Optimize & Reduce Costs

Get predictable monthly costs and cut down on in-house labor while also automating routine tasks and eliminating inefficiencies in your tech stack. AI-driven automation further reduces manual workload by proactively identifying inefficiencies and suggesting optimizations.

Increase Scalability & Flexibility

Easily adapt your IT resources to changing demand and organizational needs with managed services that shift with your priorities. With AI-based forecasting, scaling decisions become smarter and more precise, reducing overprovisioning and downtime.

Streamline Business Operations

AI-powered analytics help anticipate bottlenecks and streamline workflows across complex systems. Keep your business running smoothly with a trusted partner to handle the latest application updates, bug fixes, and integrations.

Minimize Application Downtime

Predictive AI models help detect anomalies in logs and performance data, enabling issue resolution before downtime occurs. Mitigate the impact of failures with proactive maintenance, disaster recovery planning, and rapid response from support teams.

Our Solutions and Services

IT Management Strategy

Align technology initiatives with your organization's business goals to ensure optimal resource utilization and drive operational efficiency.

Cloud & Infrastructure Management

Proactively monitor, maintain, and optimize your IT infrastructure with DevOps, ensuring stability, security, scalability, and alignment with strategic objectives. AI-enhanced observability tools give deeper insights into infrastructure health, workload efficiency, and performance trends.

Ad-hoc Support

Get support from experts who look after ongoing updates to your systems, apply patches, and perform operating system maintenance.

Ongoing Enhancements

Fix bugs and add new features to existing applications, with an expected monthly workload of 20 to 120 billable hours. We also integrate AI copilots to accelerate development and testing during ongoing enhancements.

24x7 Emergency Support

Ensure the uninterrupted availability of your most business-critical applications with 24x7 IT support from a dedicated, global team. AI-driven monitoring allows faster alerting and prioritization of incidents, helping support teams focus on the issues that matter most.

Get L2 & L3 Managed Support When & Where You Need It

Our L2 and L3 managed support teams are here when and where you need them, with resources spread across South America, Europe, and Asia to provide timely maintenance and support for your most important products and applications.

In a normal month, our support team processes around 400 incidents with an average initial reaction time of under 15 minutes. With metrics like these, we renew over 90% of our service contracts each year. Adding AI-assisted triage to this process helps route incidents more efficiently and shorten resolution times even further.

Customer Success Story

Infrastructure Maintenance for a Sports Betting Provider

DataArt helped a prominent global sports betting provider review, reengineer, and maintain its server infrastructure. The managed services engagement included projects around system stabilization, patch management, continuous integration, service monitoring, log file collection, content delivery, and backups automation. Today, the client has a fully monitored system infrastructure, which helps to effectively streamline the everyday support processes administered by DataArt.

Why Make DataArt Your Managed Service Provider?

By making DataArt’s managed services and support team your own, you can focus more time and effort on your core business tasks while we help you significantly reduce the cost of application ownership and keep system functionality up to date. Best of all, our experts take the time to understand your business and the nuances of your tech stack, so you can expect our partnership to pay dividends over time!